FAQs

Q?How long does it take to get my computer fixed?
A.

We know that being without a computer can be an inconvenience so we try to complete repairs as quickly as possible. Typically repairs can be completed within 2-3 business days but repair time can be longer in some cases.

Q?How much will it cost to get my computer repaired?
A.

We strive to make sure our pricing is extremely competitive and we understand that many times computer repairs are completely unexpected. Unfortunately it isn’t possible to give an exact estimate without first evaluating the machine however many software related issues can be repaired for under $100. Contact us today to schedule an appointment so we can give you an exact price.

Q?Is your service guaranteed?
A.

Yes! We take customer satisfaction very serious and we want to make sure that your problems are resolved after we perform a repair. With the exception of virus removal, all services are guaranteed for 90 days.

Q?What Antivirus should I use?
A.

Keeping your computer protected is very important and there are numerous options available. Unfortunately even with the best antivirus it is still possible to get an infection. Despite this, there are some antivirus programs that we believe do a better job than others. A couple of the antivirus programs that we prefer are Avast Internet Security and Kaspersky Internet Security.

Q?What is your service area?
A.

PC Mechanic services the entire Cincinnati area. Service is available outside of this area at an additional charge. Call us today for more details.

Q?How do I schedule an appointment?
A.

You can contact us by phone at 513-327-2311 or by email at info@PCMechanicOnline.com. Depending on our current workload, appointments can sometimes be scheduled for the next day.